Shipping Policy

Ateliear currently ships orders within South Africa.

Orders are generally processed within 1–3 business days.

Processing times may be longer during promotions, holidays, or periods of unusually high demand.

Estimated delivery is generally 7-12 business days after dispatch.

These timeframes are estimates and may vary depending on your location and courier conditions.

Please ensure that your delivery address and contact information are correct before completing your purchase.

Ateliear cannot guarantee changes to delivery information once an order has been dispatched.

Delivery may occasionally be delayed because of circumstances outside our control.

These may include courier delays, severe weather, public holidays, incorrect delivery information, or unusually high parcel volumes.

If your parcel appears to be significantly delayed, contact our customer support team with your order number.

Email: ateliear.store@gmail.com