Returns & Refunds
Returns & Refunds
Your satisfaction is important to us.
If there is an issue with your order, please contact our customer support team as soon as possible at:
Please include your order number and a description of the issue.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us with:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
Our team will review the issue and let you know the next steps.
Change-of-Mind Returns
Because our products are skincare and beauty products, returns may be subject to hygiene and product-condition requirements.
Products that have been opened, used, or altered may not be eligible for return.
Refunds
Where a refund is approved, the refund will be processed using the applicable payment method or according to the arrangement communicated by our customer support team.
Please allow additional processing time for your bank or payment provider to reflect the refund.