FAQ
Frequently Asked Questions
How long does delivery take?
Orders generally take approximately 7-12 business days to arrive after dispatch. Please allow an additional 1–3 business days for order processing.
Do you deliver across South Africa?
Yes. We currently deliver across South Africa.
How can I track my order?
Once your order has been dispatched, you will receive tracking information where available.
You can also use our Track My Order page.
Can I change my order after placing it?
We may be able to make changes if your order has not yet been processed or dispatched.
Contact us as soon as possible at ateliear.store@gmail.com.
What if I entered the wrong address?
Contact us immediately after placing your order.
If the order has not yet been dispatched, we may be able to update the delivery information.
What if my package arrives damaged?
Please contact us as soon as possible and provide photographs of the damaged packaging and product.
Can I return a skincare product?
Returns may be subject to hygiene and product-condition requirements. Please see our Returns & Refunds policy for more information.
How do I contact Ateliear?
Email us at:
We aim to respond within 1–2 business days.