Refund/Return Policy

Refund & Return Policy

Ateliear wants you to feel confident when shopping with us.

If you experience a problem with your order, please contact us at ateliear.store@gmail.com

If your product arrives damaged, contact us as soon as possible.

Please provide photographs showing the condition of the product and packaging.

If you receive an item different from what you ordered, please contact us with your order number and photographs of the item received.

Where applicable, eligible unopened products may be considered for return subject to our return requirements.

For hygiene reasons, opened or used beauty and skincare products may not be eligible for return.

Once your request has been reviewed and approved, we will provide instructions regarding the return or refund process.

Refunds are processed after the applicable requirements have been satisfied.

For any return or refund enquiry:

Please include your order number in your email.